Legal Notice

Arkansas Oklahoma Gas Corporation Legal Notices to Website Users

Please read the Terms of Use and Privacy Statement listed below before using this website. By using this website, you agree that you have read, understood and agree to be bound by the conditions and agreements set forth below. DO NOT USE THIS WEBSITE IF YOU DO NOT AGREE TO THE TERMS OF USE AND PRIVACY STATEMENT.

TERMS OF USE

Copyright and Trademarks

All website materials and information, including but not limited to design, layout, text, graphics, and/or other files are the copyright property of Arkansas Oklahoma Gas Corporation (AOGC) or its information providers. A user may electronically copy and print hard-copy excerpts from this website for their personal, non-commercial use only, provided that such user agrees that the materials shall not be modified, all copyright and proprietary notices shall be retained and such user shall keep such information confidential as provided in these terms of use. Any other use of the materials from this website is strictly prohibited and may result in severe civil and criminal penalties.

Disclaimer

ARKANSAS OKLAHOMA GAS CORPORATION (A) PROVIDES THIS WEBSITE AND INFORMATION CONTAINED HEREIN IS ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, (B) DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PURPOSE, TITLE AND/OR NON-INFRINGEMENT, (C) DOES NOT IN ANY MANNER REPRESENT OR WARRANT THAT THE CONTENTS OF THIS WEBSITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, VIRUS-FREE OR FREE FROM HARMFUL COMPONENTS. YOU AGREE THAT ARKANSAS OKLAHOMA GAS CORPORATION SHALL NOT BE LIABLE FOR ANY DIRECT, EXEMPLARY, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), ARISING OUT OF THE USE OF THIS SERVICE, OR THE INABILITY TO USE THIS SERVICE. YOU EXPRESSLY ACKNOWLEDGE THAT THE PROVISIONS OF THIS PARAGRAPH SHALL ALSO APPLY TO ALL THIRD-PARTY CONTENT AND THAT YOU WILL NOT IN ANY WAY HOLD ARKANSAS OKLAHOMA GAS CORPORATION RESPONSIBLE FOR ANY SELECTION OR RETENTION OF, OR THE ACTS OR OMISSIONS OF, THIRD PARTIES IN CONNECTION WITH THIS SERVICE.

ARKANSAS OKLAHOMA GAS CORPORATION FURTHER DISCLAIMS ANY LIABILITY ARISING FROM THE USE OF ANY MATERIALS ON THIS WEBSITE, INCLUDING ANY DAMAGE TO YOUR COMPUTER OR OTHER PROPERTY OR LOSS OF DATA ARISING FROM ANY USE OF THE MATERIALS ON THIS WEBSITE.

Prohibited Uses

ARKANSAS OKLAHOMA GAS CORPORATION reserves the right to investigate any suspected violation of these terms of use. Any violation of this website’s security or any other provisions hereof may result in civil or criminal liability. In using this website, you expressly agree not to (1) test, probe or breach its security or authentication measures, (2) send, post or otherwise transmit any materials containing software programs or viruses designed to interrupt or destroy software or hardware, or interfere with the proper working of this website, (3) decompile, reverse engineer, or disassemble any software that comprises this website, (4) take any action that imposes an unreasonable or disproportionately large load on our infrastructure or interferes with service to any user, host or network, (5) use any device, software or procedure to interfere with the proper working of this website including, without limitation, via means of submitting a virus to this website, over loading, "flooding", "spamming", "mail bombing" or "crashing", (6) forge all or any part of the TCP/IP packet header in any email or website posting, (7) copy, reproduce, alter, modify, create derivative works, or publicly display any content from our website including by caching, framing or similar means without the prior written consent of ARKANSAS OKLAHOMA GAS CORPORATION, (8) log into our server or any account if you are not authorized for such access, or access any data not intended for you, (9) impersonate any person or entity or otherwise misrepresent your affiliation with or as a person or entity, (10) post any unlawful, harmful, libelous, defamation, obscene, threatening, abusive or otherwise offensive content on this website or (11) violate the privacy, publicity or personal rights of others. Any copying, republication or redistribution of third-party intellectual property contained on this website, including by caching, framing or similar means, is expressly prohibited without the prior written consent of its owner(s), whom shall not be liable for any errors or delays in content, or for any actions taken in reliance thereon. ARKANSAS OKLAHOMA GAS CORPORATION reserves the right at its sole discretion, but not the obligation, to alter or remove any material posted on this website for any reason.

Linked Sites

Linked sites are controlled and operated independently from ARKANSAS OKLAHOMA GAS CORPORATION. ARKANSAS OKLAHOMA GAS CORPORATION makes no representations or endorsements and accepts no responsibility regarding content or availability of content, including forward looking statements, on a linked website. Also, it may be possible for others to view information you transmit through a linked website. It is your responsibility to take precautions to ensure that the linked websites that you select for use are free of viruses and other items of a destructive or unacceptable nature. If you decide to access linked websites, you do so at your own risk. The existence of the links on this website does not imply that ARKANSAS OKLAHOMA GAS CORPORATION approves of or is affiliated with the linked organization or company, or its products or services, or that the linked organization or company approves of or is affiliated with ARKANSAS OKLAHOMA GAS CORPORATION.

Amendments / Modification

The above-referenced Terms of Use and/or the information contained on this website may be amended at any time, and from time to time, by ARKANSAS OKLAHOMA GAS CORPORATION without notice by posting such amendments to this website. You as the “User” are responsible for reviewing the Terms of Use on this website, and accessing this website after any changes to these Terms have been posted thereon will constitute your acceptance of all such changes. Any amendments and/or modifications to this website, unless specifically stated otherwise, shall be subject to these Terms of Use. Additional products, features, and/or services added to this website may require your acceptance of new or additional terms before use.

This website and the Terms of Use agreement was originally posted on February 1st 2009, and last amended on February 1st 2009.

You agree to defend, indemnify, and hold harmless ARKANSAS OKLAHOMA GAS CORPORATION, its officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of this website or your breach of the terms of these Terms of Use. ARKANSAS OKLAHOMA GAS CORPORATION shall provide notice to you promptly of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit or proceeding.

General

These Terms of Use shall be governed in all respects in accordance with the laws of the State of Arkansas without regard to the conflict or choice of law rules thereof. The courts sitting in the State of Arkansas, federal and state, shall have exclusive jurisdiction over any dispute arising hereunder. If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law, including, without limitation, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provisions shall be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall remain in effect. A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based on or relating to this agreement, to the same extent and subject, and to the same conditions as other business documents and records originally generated and maintained in printed form.

PRIVACY STATEMENT

Commitment

At ARKANSAS OKLAHOMA GAS CORPORATION, we are committed to providing you with natural gas services to meet your needs. That commitment includes protecting personal information we obtain about you. We want to earn your trust by providing strict safeguards to protect information about you as we continue to bring you valuable services. Please take a moment to read this Privacy Statement for some important information about your rights.

Confidentiality & Security

We restrict access to personal information about you to those ARKANSAS OKLAHOMA GAS CORPORATION employees who need to have that information to provide services to you. We maintain up-to-date physical safeguards (like secure areas in buildings), electronic safeguards (like encryption), and procedural safeguards (like customer authentication procedures to prevent identity theft).

This website contains links to other websites over which ARKANSAS OKLAHOMA GAS CORPORATION has no control. ARKANSAS OKLAHOMA GAS CORPORATION is not responsible for the privacy policies or practices of other websites to which you choose to link from this website. We encourage you to review the privacy policies of those other websites so you can understand how they collect, use and share your information.

Information We Collect

AOG collects from you the information necessary to provide the services or products you have specifically requested online. This information may include your name, address, telephone number, e-mail address, registered account services, and purchased products or services.

How We Use Your Information

We use the information you provide us to deliver products, services, or information you have specifically requested online and/or to operate, evaluate and improve our business (including analyzing our products, services and/or survey customer satisfaction). We try torespond to all online requests and transactions within one business day. Requests may include My Account Online, where you can review your bill, pay online, or change your account information; enroll in account services such as paperless billing, Automated Bill Payment (ABP), Average Monthly Payment (AMP) and; start/stop/transfer service requests.

We may periodically send you information about new products and services or upcoming events. You may request that we not send you such information by contacting us in writing as noted below. In other cases, we release customer information only when:

  • We have your written authorization
  • We are ordered to produce the records by court subpoena or by written request from a policy department, agency or other state department in the course of an official investigation
  • We are asked in writing by a landlord (or property manager) to release information related to their property ownership interest in the property

Contact us any time:

Corporate Office, Street Address

Mailing Address

AOG
115 North 12th Street
Fort Smith, AR 72901

AOG
P.O. Box 2414
Fort Smith, AR 72902-2414

Non-Personally Identifiable Information Collected Automatically

In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet browser or computer operating system you are using and the domain name of the website from which you linked to our site or general demographics.

Sharing of Customer Information with Third Parties

Our policy is not to share nonpublic personal information about our customers or former customers with unaffiliated third parties except where required by law, or when:

  • The information is provided to help complete a customer-initiated transaction;
  • The customer requests the information be disclosed;

We may also disclose nonpublic personal information to companies which provide support services to us and which agree to maintain standards of confidentiality similar to our standards and to use the information only for the purposes for which it was disclosed.

Changes to Privacy Statement

Due to changes in Internet practices, this Privacy Statement may change without notice by posting such changes to this website. It is the customer’s responsibility to review this Privacy Statement periodically for important changes.

No Liability for Acts of Third Parties

Although we will use all reasonable efforts to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. ARKANSAS OKLAHOMA GAS CORPORATION will have no liability for disclosure of information due to errors in transmission or unauthorized acts of third parties.